1. General Questions
How do I check if a garment is colourfast?
It is important to check if the garment is colourfast before using any product in the NapiSan range. The best way to do this is by testing a hidden part of the garment with your NapiSan product of choice and leave for at least 2 hours. After this time check if the area has lost any colour and if so, the dyes used are not colourfast. Do not use any NapiSan product on garments that are not colourfast.
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Do I need to wash with detergent when using NapiSan?
- When using NapiSan OxyAction Intelligence in the wash use with detergents for brilliant results
- When using NapiSan powder products as a soaker there is no need to wash with detergent after using NapiSan. However you should always rinse the item thoroughly following treatment.
- When using Napisan InWash Liquid you will need to add detergent, as it is designed to work in conjunction with detergent and will not work alone.
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Are there any fabrics that I cannot use NapiSan powder and NapiSan InWash Liquid on?
We do not recommend using NapiSan powder on leather, silk, wool, chiffon, satin, embroidered garments or on any fabrics that do not use colourfast dyes. As with any product, we recommend performing a colourfast test on a hidden area of the fabric before using on a stained area.
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Why has the stain not been removed?
Older stains or stains that have been previously washed, ironed or dried in sunlight may set and be more difficult to remove. It may take more than one application of NapiSan to treat particularly stubborn stains. Some stains like rust, bleach damage, dried paint, ink or dyes may be impossible to remove because they can alter the colour of the fabric itself.
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Is NapiSan safe to use around children?
As with all household cleaning products you should keep NapiSan out of reach of children and pets.
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Can any NapiSan product be used on upholstery?
No. Upholstery surfaces should be cleaned with Preen Multi Fabric Cleaner or steam cleaned.
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2. Product/Format Differences
How is NapiSan powder different to NapiSan InWash Liquid?
NapiSan InWash Liquid is a liquid additive which you use in addition to your detergent in the main wash, to boost the cleaning performance and remove everyday stains in the wash. It can’t be used as a soaker or pretreater on its own. NapiSan OxyAction Intelligence can be used in the wash, as a soaker or pretreater. The activator and enzymes in NapiSan OxyAction Intelligence mean that it is more effective on a wider range of tough stains. NapiSan Plus and NapiSan BabyCare are designed to be used as soakers or pretreaters.
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How is NapiSan OxyAction Intelligence different to other NapiSan powders?
NapiSan OxyAction Intelligence is a more powerful stain remover, due to a higher level of activators and can be used in a variety of ways:
- Added to your wash with your detergent to remove stains from your coloured and white garments.
- As a stain soaker for large stains or to revitalise garments
- Made up as a paste to dial up the power for really tough stains
- Made up as a liquid as an on-the-spot treatment for spills and stains
- Used to remove germs, as an antibacterial soaker
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What does ‘OxyAction’ mean?
Oxy stands for Active oxygen, which is oxygen bleach. This is one of the active ingredients in NapiSan OxyAction Intelligence that works to break down stains. Oxygen bleach is much less aggressive than chlorine bleach, which makes it safer to use on fabrics and coloured garments.
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What does ‘Intelligence’ mean?
The Intelligence in NapiSan OxyAction Intelligence refers to the special ingredients that are specific to some stains and are able to seek stains in0 the wash.
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How do I get the best results from NapiSan OxyAction Intelligence?
The product can be made up to vary its strength depending on the degree of difficulty of the stain. An old stain could be treated with a paste then soaked, and washed. A fresh stain can be treated with a liquid mix, and then washed. For general overall cleaning and stain removal, add OxyAction Intelligence into the wash.
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Will the blue speckles stain my clothes?
OxyAction Intelligence has been extensively tested and does not stain clothes, when used accordingly to directions.
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3. Safety/Environment
Can NapiSan OxyAction Intelligence harm my skin?
As with any product of this nature, it is best to avoid direct contact with the product for prolonged periods. If you have sensitive skin, or are in doubt, wear rubber gloves. It is alkaline and should not be allowed to come in contact with your eyes, as they will be irritated. Refer to first aid and safety directions on the pack.
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Can NapiSan OxyAction Intelligence be used on nappies?
We recommend to use NapiSan BabyCare. NapiSan OxyAction Intelligence contains ezymes, which if not rinsed away properly from nappies may irritate your baby’s skin.
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Some Napisan InWash Liquid touched my skin and made my fingers/hands tingle.
Napisan InWash Liquid contains hydrogen peroxide in small quantities. The product is therefore classified as a skin/eye irritant and clearly marked as such. Wash effected areas if skin contact occurs. Temporary tingling may occur. We recommend wearing of rubber gloves.
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Can I pour the remaining NapiSan solution over my plants and gardens instead of tipping the product down the sink?
We would not recommend pouring it over plants. We suspect it is possible the concentration of the solution would upset the pH of the soil and/or potting mix.
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Can I use NapiSan in my enviro cycle or septic system?
As there are many variables involved in enviro cycle and septic systems (i.e. water usage, other product usage etc.) it is best to contact the manufacturer of your specific system. As it can be expensive to ‘reactivate’ such systems we recommend that you consult the manufacturer for advice on their particular system.
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Can I store the made up solution? What about paste?
No, any left over solution should be disposed of either into the wash, or down the sink. Do not keep any leftover solution. It does deteriorate over time, and if stored in a closed container will give off gas which can rupture the container, leak or spill. Do not apply the paste for longer than 5 minutes, the paste will dry out and harden. Any remaining paste can be mixed with water and added to the wash.
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1. General Questions
Is it necessary to launder garments after using Preen?
Yes. Preen products are tested on certain fabrics, with a limited contact time, you should always wash the garment after pre-treatment, as per care label instructions. Washing the garment will eliminate Preen after it has done its work on the stain. You do not need to launder items after using Preen Multi-Fabric.
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How do I check if a garment is colourfast?
It is important to check if the garment is colourfast before using any product in the Preen range. The best way to do this is by spraying a hidden part of the garment with your Preen product of choice and leave it for five to ten minutes. After this time check if the area has lost any colour and if so, the dyes used are not colourfast. Do not use any Preen product on garments that are not colourfast.
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Are there any fabrics I cannot use Preen on?
Do not use on silk, wool, or fabrics with non-colorfast dyes. Not recommended for use on fluorescent or khaki clothes.
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Why has the stain not been removed?
Older stains or stains that have been previously washed, ironed or dried in sunlight may set and be more difficult to remove. It may take more than one application of Preen to treat particularly stubborn stains. Some stains like rust, bleach damage, dried paint, ink or dyes may be impossible to remove because they can alter the colour of the fabric itself.
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Why has the water/oil mark been left on my garment after treating with Preen?
This can occur if the stained garment is over-sprayed with a Preen Trigger, as too much product is delivered on the stain. To remove the mark refer to the garment manufacturer’s instructions and wash in the warmest temperature recommended with a good detergent. More than one wash maybe necessary.
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Is Preen safe to use around children?
As with all household cleaning products you should keep Preen out of reach of children and pets.
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Can any Preen product be used on upholstery?
Only Preen Multi-Fabric may be used to clean upholstery. Other Preen products should not be used for upholstery surfaces.
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2. Product/Format Differences
What does OxyAction Intelligence actually do?
‘OxyAction Intelligence’ refers to the oxygen bleach powered cleaning nature of the formula.
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What does Oxy mean?
Oxy stands for Active Oxygen, which is oxygen bleach. This is one of the active ingredients in Preen OxyAction Intelligence that works to break down stains. Oxygen bleach is much less aggressive than chlorine bleach, which makes it safer to use on fabrics and coloured garments.
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3. Safety/Usage
Can OxyAction harm my skin?
As with any product of this nature, it is best to avoid direct contact with the product for prolonged periods. If you have sensitive skin, or are in doubt, wear rubber gloves. It should not be allowed to come in contact with your eyes, as they will be irritated. Refer to first aid and safety directions on the pack.
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Why has the nozzle on my Preen Original aerosol stopped spraying?
The can must be shaken well before use otherwise the product does not mix properly with the propellant. This means when you spray the can, you let out too much gas. Also rinse the nozzles as old product can become clogged inside.
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Why has the trigger on my Preen Original stopped spraying?
Are there any air bubbles in the tube? Is the trigger leaking? Hold trigger over sink and spray slowly and then vigorously pump the bubbles out. The other thing worth checking is whether the trigger is secure on the bottle.
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1. General Questions
How do I check for colourfastness?
Always conduct a colourfast test before treating your carpet with a Preen for Carpets product. To check for colourfastness, test the product on a hidden area of the carpet and leave to dry overnight. If not colourfast we would not recommend use. Examples of carpets that are not likely to be colourfast include hand made rugs, oriental rugs, hand dyed rugs or carpets.
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Is the product okay to use on stain resistant carpets? Will it remove the stain resist treatment?
Yes, it is okay to use on stain resistant carpets. The use of any carpet cleaner will diminish the effectiveness of the stain resist treatment.
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Can the Preen for Carpet range be used on upholstery?
No. Preen for Carpets is not recommended for use on upholstery due to the wide variety of backing materials and adhesives that could be affected. However, Preen Multi Fabric is suitable for use on upholstery.
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Can the Preen for Carpets products be used on any carpet?
The Preen for Carpets range is suitable for use on synthetic, wool and wool blend carpets (wall to wall carpet). However, a colourfast test should always be conducted before treatment.
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Why is a white cloth recommended for use with Preen for Carpets?
A white and light coloured cloth should be used with Preen for Carpets to avoid any colour transferring from the cloth onto the carpet, especially in the case of light coloured carpet.
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2. Product/Format Differences
How can I treat carpet stains effectively?
For spot and stain removal use either Preen for Carpets PowerShot or Preen for Carpets OxyAction.
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What type of stains can Preen for Carpets PowerShot be used on?
Stains include greasy food, red wine, coffee, fruit juice and ink.
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What type of stains can Preen for Carpets OxyAction be used on?
Works on toughest carpet stains like red wine, coffee, tea, fruit juice and chocolate.
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When using Preen for Carpets PowerShot or Preen for Carpets OxyAction it causes brown stains on the areas where it is applied. Why?
This condition is called browning and it is caused by over-wetting carpets, either with a cleaning product or with water alone. It is the saturation of the carpet that may allow moisture to reach the carpet backing or even the underlay. This discolouration is not usually permanent, a professional cleaner should be able to remove the stains.
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Can I spot clean an old carpet? Will light spots appear?
General soiling will be removed during spot cleaning and on an old carpet this may give the area a lighter appearance compared with the rest of the carpet. This is not a bleaching effect, but rather a ‘super cleaned’ effect.
To deep clean and refresh high traffic areas we recommend Preen for Carpets Large Area.
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How can I treat general carpet soiling?
Preen for Carpets Large Area is the ideal product to remove ground in carpet soil. Preen for Carpets deep cleans and refreshes high traffic carpet areas and keeps your carpet looking newer for longer.
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What is the difference between Preen for Carpets Large Area and Preen for Carpets PowerShot?
Preen for Carpets Large Area is a cleaning product designed for regular use with vacuuming to clean your carpet by lifting and removing ground-in carpet soil. Preen for Carpets Large Area will bring your carpet back to life and will keep it looking newer for longer. Preen for Carpets PowerShot is a spot cleaner designed to remove tough carpet stains.
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How do I use Preen for Carpets Large Area?
- Apply a thick layer of foam to the carpet being treated.
- Gently work the foam into the carpet using a soft, damp scrubbing brush or sponge. Do not scrub.
- Allow foam to dry in for around 2-3 hours or until dry to the touch.
- Then vacuum thoroughly to remove dried foam and loosened dirt
- Use regularly with vacuuming to bring your carpets back to life and keep them looking newer for longer.
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3. Safety/Environment
Are the Preen for Carpets products safe for children/pets?
The products are water based and are considered non-hazardous and relatively non-irritating. As with all household products, they should be kept out of reach of children.
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Can I use Preen for Carpets PowerShot upside down?
No, the best way to use Preen for Carpets PowerShot is to tilt at no more than 60 degrees (see diagram on pack) and spray the stain from around 20cm away. If held upside down the can is likely to expel gas at a much faster rate, so you may not be able to use the entire contents of the can.
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Can I use Preen for Carpets Large Area aerosol upside down?
Yes. Preen for Carpets Large Area Aerosol has a special valve that allows the can to be sprayed upside down.
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